Low-cost support staff for mortgage bankers
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Willow provides affordable overseas support staff who super charge your mortgage company. Save up to 70% on support costs.
Low-cost support staff for mortgage bankers
Willow provides affordable overseas support staff who super charge your mortgage company. Save up to 70% on support costs.
Chose the perfect overseas staff to upgrade your business.
Loan Officer Assistant
Run credit
Calculate income
Request docs
Structure files
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Loan Setup
Order title
Order HOI
Condo Certs
Payoffs
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Underwriting Support (Jr.)
Initial Review
Generate conditions
Resubmissions
Get UW'er approval
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Pre-funding (QC)
Final UW review
Certify complete file
Funder coordination
Closing
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Processing Support (Jr.) / Disclosures
Disclosures
Order Appraisal
Submit to UW
CD and Closing
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Underwriter
Intial review
Final review
Jr. UW'er manager
E2E underwrite
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Post-close (QC)
UW to investor
guidelines
Trailing docs
Updating LOS
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Other
Social media
Lead management
Contact follow up
Anything else!
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Long term success: CEO's can appeal to all divisions within the company while building a sustainable and profitable business, no matter the macro-environment. Willow helps mortgage companies roll-out a plan without upending valued employees.
Cost reduction: CFO's can achieve significant cost reduction to keep the lights on during tough times, and scale affordably during good times. Produce a healthier P&L for your investors and partners.
Operational excellence: For COO's, outsourcing is more than just taking advantage of low-cost support staff. It is also in exercise in specialization, helping your team run more efficiently. Overseas staff add highly reliable support to your US-based staff.
Buy In: Retain the level of support you require, even when there is less loan volume. For every US-based team member that interacts with borrowers, you can have one or two overseas staff supporting them to do more loans. Recruit new loan officers with your upgraded support model.
Benefit the most: Moving towards overseas support doesn't move your cheese. In fact, it allows you to structure, process, underwrite, and fund more loans as an individual or team.
Case Study
Willow Processing, LLC is licensed employer in the country of the Philippines. We directly hire (not 1099) employees who meet the criteria of the NMLS in most states and fully compliant with the CFPB. This means overseas labor can structure or process your files at a fraction of the cost.
NMLS and State Compliant
Licensed Employer in Philippines
Our overseas staff come trained by Willow Processing with experience in major systems like Encompass, Calyx, Byte Pro, and Lending QB. All you need to do is train them on your way of doing things, and give them a runway to be successful.
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Our overseas staff save mortgage companies an average of 50% - 70% on support costs. Staff is dedicated full-time (40 hours per week), and customized to fit your needs.
Full Time Monthly Salary
Fringe Benefits (20%+) (insurance, healthcare, overtime pay, management costs, office supplies, etc)
Other expenses (recruiting and training, etc.)
Total hours per year
Total cost per month
Total cost per year
$5,000 + / month
$1,000 + / month (est)
2,080 working hours
$6,000+ per month
$72,000+ per year
Average savings of 65%
No payroll taxes
No non-wage benefits
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We recruit talented overseas employees who already have deep experience and knowledge in US mortgage, typically with 5+ years at direct lenders and major banks.
5+ Years Exp in US Mortgage
Experienced Underwriters & Processors
College Educated
Corporate Background
Your'e not doing this alone. Willow Processing takes care of the security, compliance, background checks, and management - it's part of what we do to stay compliant, in fact. Want your own layer of security and added requirements? Not a problem.
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Background Checks & References
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Previous Corporate Work History
VPN, Screen Monitoring, Management Structure
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Have a current provider? Well we have better people, period. Overseas staff in the Philippines communicate better and are more knowledgeable than others countries. Our support model is second to none.
Our onboarding is methodical in its approach, including custom tailored roles and job functions.
We work with your emails, on your systems, and adhere to your job duties. You have complete authority over what your overseas support staff does. With security and payroll managed by us.
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Our staff is required to be video ready during working hours with a virtual background with your company logo on it. It helps build relationships and team synergy.
Easily scale resources up and down without having to make difficult decisions as a result of hiring people that are... a little too close.
Nothing matters more than execution. That's why we've developed an onboarding that is methodical in it's approach and includes custom tailored roles and job functions to make sure you are getting the right person for the right job.
Meet with subject matter expert
Create checklist and job description
Continuous monitoring for first 60 days